Terms and Conditions of Service
JDG Cargo LLC

0. Definitions

For the purposes of this document:

• “JDG”, “the Company”, “we”, “us”: JDG CARGO LLC, a company registered in the State of Florida, USA, including its subsidiaries, affiliates, agents and subcontractors.
• “Customer”: any individual or legal entity that contracts or uses JDG’s services, including, as applicable, shipper, consignee, consignor, holder of title, locker user, agent or any other party interested in the goods.
• “Goods”, “Cargo”, “Shipment”: goods, items, packages, boxes, pallets or any tangible property that the Customer delivers to JDG, or which JDG receives on the Customer’s behalf, for transportation, storage or logistics services.
• “Locker”: an account and postal address assigned to the Customer to receive goods (usually in the USA) for consolidation and international transport purposes.
• “Warehouse Receipt / Waybill / Bill of Lading”: any physical or electronic document issued by JDG (including confirmation emails, labels, waybills, warehouse receipts and similar documents) that identifies a shipment or goods and refers to these Terms.
• “Current Tariff”: price lists, surcharges, insurance rates and fees for additional services published by JDG on its website or communicated to the Customer through official channels.

1. Identity, scope and contractual documents

1.1. JDG identity

JDG CARGO LLC provides, among others, the following services:

• International transport of parcels and consolidated cargo (air, ocean and/or multimodal courier).
• Warehousing and handling of goods.
• International locker / virtual address services.
• Pickup services and last-mile delivery.
• Complementary logistics and customs-related services, either directly or via third parties.

1.2. Contractual documents

The contractual relationship between JDG and the Customer is governed by:

• These General Terms and Conditions of Service.
• The following Annexes, which form an integral part hereof:
  • Annex I – International transport / courier / parcels.
  • Annex II – Warehousing and Warehouse Receipt.
  • Annex III – International locker service.
  • Annex IV – Pickup and last mile.
  • Annex V – Destination-specific services.
• The service-specific documents (waybills, warehouse receipts, bills of lading, service orders, online forms, accepted quotes).
• The Current Tariff and surcharge tables, when referenced.

In case of conflict:

• Between these General Terms and an Annex, the Annex prevails with respect to the specific service it regulates.
• Between this document and marketing materials, posts, flyers or non-contractual texts, this document always prevails.

1.3. Countries of operation

JDG provides services primarily from the USA to, among others (non-exhaustive, subject to change): Venezuela, Ecuador, Colombia, Peru, Uruguay, Paraguay, Chile, Mexico, Costa Rica, Honduras, El Salvador, Nicaragua and Guatemala.

Additional country-specific conditions are set out in Annex V and in the dedicated subdomains/pages of JDG.

2. Relationship with transport law and international conventions

2.1. Air transport (Warsaw / Montreal)

To the extent applicable, international air carriage is governed by:

• The Warsaw Convention of 1929 and related protocols; and/or
• The Montreal Convention of 1999,

as implemented under the relevant national laws.

Where such conventions establish mandatory liability limits, they shall prevail over the contractual limits set forth herein.

2.2. Ocean transport and other modes

In ocean and other modes of transport, the following may apply:

• Hague, Hague–Visby, Hamburg or other international rules, depending on the route and carrier.
• National laws of the port of loading or discharge, or of the country from which JDG organizes the transport.

In all matters not mandatorily regulated by such laws, these Terms and Annexes shall apply.

3. Contract acceptance

3.1. Forms of acceptance

The Customer represents that it has read, understood and accepted these Terms and all Annexes. Acceptance is deemed to occur upon any of the following:

• Signing any JDG document, physically or electronically (warehouse receipt, waybill, online form, contract, service order).
• Delivering or making goods available to JDG or its agents/subcontractors.
• Registering for or using the locker service.
• Using JDG’s websites or portals (main site or country-specific subdomains) to contract or manage shipments.
• Paying, in whole or in part, any quote or invoice issued by JDG.

3.2. Quotes and validity

Unless expressly stated otherwise:

• JDG’s quotes are valid for 30 calendar days from issuance.
• Upon expiration, JDG may update rates and conditions without liability.
• Acceptance of a quote is perfected by signing or by tendering goods within the validity period.

4. Services covered

4.1. International locker / virtual address

The locker service allows the Customer to:

• Register and obtain a physical address in the USA (or another country) and a locker number.
• Receive online purchases at that address.
• Have JDG receive, sort, inspect, document, consolidate and forward those goods to the final destination in JDG’s operating countries, in compliance with U.S. and destination-country law.

Locker registration may be free or subject to a fee, as indicated in the Current Tariff (see Annex III).

4.2. International transport / courier

JDG arranges and/or performs international transport:

• By air, ocean and road.
• Of parcels, boxes and consolidated cargo.
• Including, where applicable, customs processing under regimes such as “postal and express shipments” or “ordinary imports” (see Annex I and Annex V).

4.3. Warehousing and handling

JDG provides warehousing, custody and handling services in its own facilities or in third-party warehouses, as per Annex II.

4.4. Pickup and last mile

JDG may offer:

• Pickup services in certain areas and cities.
• Last-mile delivery, either directly or through local partners, as set out in Annex IV.

5. Subcontracting of third parties

The Customer acknowledges that JDG acts as a logistics operator and may:

• Use its own or leased vehicles and warehouses.
• Subcontract airlines, ocean carriers, trucking companies, warehouse operators, last-mile carriers, freight forwarders, brokers, customs brokers, technology providers and payment processors.

These third parties act as JDG subcontractors. Without prejudice to JDG’s rights of recourse against them, the Customer’s relationship is governed by:

• These Terms and Annexes; and
• The applicable national and international transport laws.

In case of loss or damage solely attributable to a third party, JDG will handle the claim as an intermediary, but JDG’s liability towards the Customer remains limited by Clause 9 and by any mandatory legal limits.

6. Prohibited and restricted goods

6.1. General prohibitions

The Customer shall not ship nor store with JDG any goods prohibited by:

• U.S. law, Florida law, or destination-country law.
• Airline, ocean carrier, transport, warehouse and customs regulations.
• Postal regulations and Universal Postal Union rules.
• JDG’s internal policies and country-specific lists published on its website.

6.2. Examples of prohibited goods (non-exhaustive)

The following are examples of prohibited or severely restricted items:

• Firearms, ammunition, explosives, fireworks, war toys.
• Illegal drugs, controlled substances without authorization, chemical precursors.
• Cash, lottery tickets, bearer negotiable instruments.
• Jewelry and high-value items, unless expressly agreed and specially insured; otherwise, they travel at the Customer’s sole risk.
• Illegal pornographic materials.
• Plants, live animals and protected species without the required permits.
• Counterfeit goods or items infringing intellectual property rights.
• Hazardous materials (hazmat), fuels, corrosive, flammable or radioactive substances that are undeclared and/or not accepted by IATA/IMO/OTIF rules.

Country-specific lists are detailed in Annex V and on JDG’s local websites.

6.3. Non-acceptable cargo for international transport

JDG will not accept for transport—or, if inadvertently accepted, will not assume liability for:

• Cash, coins, antiques, firearms, plants, explosives.
• Negotiable instruments, securities and highly sensitive documents.
• Items restricted by IATA, including many dangerous goods or fuels.
• Property prohibited by any government of origin, transit or destination.
• Shipments consigned to P.O. boxes or equivalent, unless specifically agreed.

JDG reserves the right to confiscate, retain, return or dispose of such items at its discretion, without obligation to compensate the Customer, provided JDG acts lawfully.

6.4. Right of inspection and authority notification

JDG may:

• Open, inspect and examine packages and goods in transit or in storage.
• Report to the authorities any suspected smuggling, illegal or controlled substances.
• Surrender goods to authorities when required to do so.

The Customer is solely responsible for the legal and financial consequences of shipping illegal, restricted or misdeclared goods, and shall indemnify and hold JDG harmless from any claims, fines or costs (including legal fees) arising therefrom.

7. Payments, currency, prepayment and surcharges

7.1. Currency and payment methods

Unless expressly stated otherwise:

• JDG’s services are invoiced in U.S. dollars (USD).
• In certain countries (e.g. Venezuela), JDG may refuse local currency payments and only accept USD in cash, card, deposit or wire, as indicated on its website.
• JDG does not accept checks unless expressly agreed in writing.

In some destinations, where legally possible and operationally convenient, refunds may be made in local currency at the official exchange rate or at another mechanism defined by JDG, never exceeding the liability limits in Clause 9.

7.2. Prepaid services

As a general rule:

• Transport and locker services are prepaid, unless written credit terms are agreed.
• Duties and taxes may be paid at origin or at destination, depending on the service and applicable law.

Non-prepaid shipments or shipments with declined payments may be held until full payment is received.

7.3. Late payment interest and legal expenses

When JDG extends credit and the Customer falls into default:

• A late payment charge of up to 3% per month on overdue balances (or the maximum allowed by law, whichever is less) may be applied.
• The Customer is also responsible for JDG’s reasonable attorneys’ fees, costs and expenses incurred in collecting amounts due or defending JDG’s rights.

7.4. Rate adjustments

JDG’s rates for transport, locker, warehousing and additional services may:

• Be modified without prior notice, to reflect increased costs (airlines, ocean carriers, fuel, insurance, etc.).
• Become effective from their publication on JDG’s website or through official communications.

New rates will apply to future services and, where contemplated in the quote or justified by extraordinary cost variations, to ongoing services.

8. Insurance and declared value

8.1. JDG is not an insurer

JDG is not an insurance company and, unless expressly agreed otherwise, the Customer’s goods are not insured against loss, theft, damage or seizure.

8.2. Optional insurance offered by JDG

Where JDG offers optional insurance:

• A premium is calculated as a percentage of the insured value.
• For illustration, and as published on JDG’s website, indicative premiums may be around 6% of the insured value for food/clothing/footwear and 12% for high-value items, up to a maximum per shipment (for example, up to US$1,000, per the applicable table).

Unless the policy or certificate states otherwise, such insurance typically:

• Covers total loss or total theft of the insured package.
• Does not cover partial damage, partial loss, partial theft or customs seizure.
• Does not cover undeclared or prohibited goods.

The Customer must request and authorize insurance on the waybill or receipt, or in writing, before shipment.

8.3. Customer’s own insurance

The Customer may purchase insurance directly from an insurer of its choice. In that case:

• The first recourse for any insured loss shall be the insurer.
• Any residual liability of JDG remains subject to the limits in Clause 9.

8.4. Declared value / contractual limit extension

If JDG offers a “declared value” option (contractual limit extension):

• The Customer must declare the value in writing and pay the corresponding premium or surcharge.
• The US$0.60/lb limit may be increased up to the agreed cap, but JDG does not become an insurer.
• All exclusions of liability (indirect damages, etc.) continue to apply.

9. General limitation of liability

9.1. Standard of care

JDG undertakes to exercise the reasonable care expected from a prudent logistics operator under similar circumstances. JDG is liable only when it is proven that a loss or damage is caused by JDG’s failure to exercise such reasonable care and that such failure is the direct and proximate cause of the loss.

9.2. Excluded damages

To the fullest extent permitted by law, JDG shall not be liable for:

• Loss of profit, loss of business, loss of opportunity or goodwill.
• Indirect, special, exemplary, punitive or consequential damages.
• Losses due to reasonable delays or delays attributable to third parties or force majeure.
• Losses resulting from confiscation, seizure or destruction by authorities.

9.3. Per-pound limit – US$0.60/lb

Unless a mandatory transport convention imposes a higher minimum or a higher declared value has been contracted, JDG’s maximum liability for loss, damage, destruction, shortage or inventory discrepancy is limited to the lesser of:

• The actual proven value of the loss; and
• US$0.60 (sixty U.S. cents) per pound of gross weight of the affected goods.

This limit applies per affected package or unit and includes cases of “mysterious disappearance” and inventory shortages, unless clear evidence of intentional conversion by JDG is provided.

9.4. Global cap per event – US$100

In addition, unless a mandatory law or a separate signed agreement provides a higher cap, JDG’s total and aggregate liability to the Customer arising from the same incident or series of related incidents shall not exceed US$100 (one hundred U.S. dollars).

9.5. Exclusive remedy

The Customer agrees that the limits in this Clause (US$0.60/lb and US$100 per event), together with any applicable mandatory rules, constitute the Customer’s sole and exclusive remedy against JDG for:

• Total or partial loss of goods.
• Physical damage.
• Failure to deliver, delayed delivery or misdelivery.
• Inventory shortages or mysterious disappearance.

9.6. Removal, disposal and environmental cleanup costs

Where loss, damage, contamination or deterioration of goods:

• Is not attributable to JDG; or
• Results from inherent vice, inadequate packing, normal humidity/oxidation, infestation or similar causes,

the Customer is responsible for:

• Costs of removing damaged goods.
• Costs of disposal or destruction.
• Reasonable costs of environmental cleanup and site remediation.

Such costs are billable to the Customer and secured by the lien described in Clause 12.

10. Force majeure and events beyond control

JDG shall not be liable for delays or failures in performance directly or indirectly caused by events beyond its reasonable control, including but not limited to:

• Natural disasters (floods, hurricanes, storms, earthquakes, fires).
• Wars, armed conflicts, civil unrest, terrorist acts.
• Strikes, lockouts, work stoppages, transport blockades, port or airport closures.
• Pandemics, epidemics, public health emergencies, quarantines, travel restrictions.
• Cyberattacks, major system failures, internet outages, power or utility outages.
• Embargoes, seizures, customs holds, economic sanctions, sudden regulatory changes.
• Acts or omissions of governmental authorities, extraordinary customs delays, flight cancellations or vessel sailings canceled.

In such cases, transit and performance times shall be deemed extended for the duration of the event. JDG will use reasonable efforts to mitigate impacts and keep the Customer informed, but shall not be liable for losses arising therefrom.

11. Claims and deadlines (48 h + 30 days + 3 months)

11.1. Initial notice (48 hours)

Upon receipt or pickup of goods, the Customer/consignee must:

• Inspect the external condition of packages.
• If visible irregularities exist (damage, opened boxes, etc.), make an immediate notation on the delivery receipt or waybill where possible.
• Take photographs and, if possible, record video.

The Customer is advised to notify JDG of the issue within the first 24 hours, and in any case, the initial notice must be given within 48 hours following delivery or pickup.

11.2. Formal written claim (30 days)

The Customer must submit a formal written claim (by email, web portal or other authorized channel), including:

• Shipment identification details.
• Description of the damage, loss or incident.
• Amount claimed and basis of calculation.
• Supporting evidence (invoices, photos, videos, delivery documents, etc.).

The maximum period to submit a claim is 30 calendar days from:

• The date of delivery or pickup; or
• The date JDG notifies the Customer of loss or damage, if no delivery occurred,

whichever occurs first.

Failure to submit a written claim within such period shall be deemed conclusive evidence that the goods were received in good order and condition, and the Customer’s right to claim against JDG shall be extinguished, except where mandatory law provides a longer minimum period.

11.3. Commencement of arbitration (3 months)

Any action or arbitration proceeding against JDG must be commenced within 3 months from:

• The date of delivery or pickup; or
• The date JDG notifies the Customer of loss or damage,

whichever occurs first.

For this purpose, arbitration is deemed commenced on the date the arbitration demand is filed with the AAA. If arbitration is not commenced within that period, the claim shall be definitively time‑barred, except where a mandatory international transport convention grants a longer minimum period.

12. General lien, abandonment and sale

12.1. General lien

JDG has a general lien on:

• All of the Customer’s goods in JDG’s possession, custody or control; and
• All related documents,

for the payment of:

• Freight, warehousing, insurance, prepaid duties and taxes, additional services, surcharges, costs and fees (including attorneys’ fees).

12.2. Non‑payment and retention

While any amounts remain overdue:

• JDG may retain goods and refuse to release them.
• Goods will continue accruing warehousing charges per the Current Tariff.

12.3. Abandonment and time frames

As a general rule:

• If 60 days elapse from notice of default without payment or acceptable instructions, JDG may consider the goods abandoned and proceed to sell, auction, return or destroy them, in compliance with law and in a commercially reasonable manner.

In certain specific services (e.g. short-term storage or local locker storage), a warehouse receipt, waybill or tariff may set shorter periods (e.g. 20 or 30 days). In such case, the period in that document shall prevail, to the extent permitted by law.

12.4. Notice and sale

JDG shall notify the Customer, at the last physical or electronic address in JDG’s records, of its intention to sell or dispose of the goods at least 10 days in advance, unless there is an immediate risk to people, property or the environment requiring faster action.

Net proceeds from any sale shall be applied:

• First, to sale, handling, disposal and storage costs.
• Second, to the Customer’s debt (principal, interest, surcharges).

Any surplus, if any, will be held for the Customer per applicable law. If proceeds are insufficient to fully cover the debt and costs, the Customer remains responsible for the balance.

13. Recall (product withdrawal from the market)

If an authority, manufacturer or the Customer orders a recall of products stored or transported by JDG:

• JDG will reasonably cooperate in locating, segregating, labeling, transporting and disposing of the affected products, according to its operational capabilities.

The following costs will be borne exclusively by the Customer:

• Additional handling.
• Additional transportation.
• Return, destruction or final disposal.

JDG’s liability in connection with any recall is subject to the general limits of Clause 9, unless mandatory law provides otherwise.

14. Confidentiality and data protection

14.1. Confidentiality

JDG will treat as confidential, to a reasonable extent:

• The Customer’s commercial, logistical and technical information.
• Shipment details, special rates and specific arrangements.

JDG may share such information:

• With employees, agents and subcontractors who need it to perform the service.
• With governmental authorities that lawfully request it.
• In judicial or arbitration proceedings, where necessary to assert or defend JDG’s rights.

The Customer agrees not to disclose to third parties JDG’s specific rates, methods, internal procedures or sensitive information, except where required by law.

14.2. Personal data

Any processing of personal data shall comply with:

• Applicable data protection laws; and
• JDG’s privacy policies, available on its website.

15. Account cancellation and fraudulent use

JDG may, at its sole discretion:

• Suspend or cancel accounts of Customers who are inactive, repeatedly in default, or who engage in fraud, abuse or use of the services contrary to law or these Terms.
• Refuse future services to Customers who engage in unjustified or bad‑faith chargebacks, reserving the right to claim damages and to report them to payment processors and authorities when appropriate.

Account cancellation does not extinguish outstanding debts nor affect JDG’s right to exercise its lien and other collection remedies.

16. Governing law and arbitration (AAA – Miami – English)

16.1. Governing law

This contract is governed by:

• The laws of the State of Florida, USA, excluding its conflict‑of‑laws rules; and
• The applicable international transport conventions and mandatory rules (including the Warsaw and Montreal Conventions, where applicable).

16.2. Binding arbitration

Any dispute, controversy or claim between the Customer and JDG relating to:

• The interpretation, performance, breach or termination of these Terms and Annexes; or
• Any service provided by JDG,

shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA), under its Commercial Arbitration Rules, with:

• Seat of arbitration: Miami, Florida, USA.
• Language of arbitration: English.
• Number of arbitrators: one (1) or three (3), as determined by the AAA rules.

The arbitral award shall be final and binding and may be recognized and enforced in any competent jurisdiction.

16.3. Limited court actions

Notwithstanding the obligation to arbitrate:

• JDG may seek interim, injunctive or conservatory relief from Florida state or federal courts; and/or
• Apply to such courts to confirm, recognize or enforce an arbitral award.

The Customer expressly submits to such jurisdiction and waives any objection based on improper or inconvenient forum.

17. Changes, entire agreement and severability

• JDG may amend these Terms and Annexes by publishing new versions on its website, indicating the date of update. Continued use of the services after such publication constitutes acceptance of the updated version.
• These Terms and Annexes, together with the service‑specific documents, constitute the entire agreement between JDG and the Customer.
• If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• JDG’s failure or delay in exercising any right shall not constitute a waiver, and JDG may exercise such right at any time.

Annex I – Specific Conditions: International transport / courier / parcels

I.1. Purpose

This Annex governs the transport of parcels, boxes, consolidated cargo and documents by air, ocean and/or road, as well as related inland carriage (pickup, consolidation, delivery at destination), under applicable transport law and this contract.

I.2. Dimensions, weight and per‑package limits

• Recommended maximum weight per package: 150 lb.
• Standard absolute maximum: 166 lb per package, unless otherwise agreed in writing.

Packages exceeding this limit may be rejected or accepted subject to special handling charges and conditions agreed in writing by JDG.

In air freight, charges are usually calculated on the greater of:

• Actual weight (lb), or
• Volumetric (dimensional) weight (per formula and factors published by JDG).

I.3. Packing

Proper packing is the sole responsibility of the Customer. Recommended:

• Heavy‑duty corrugated boxes.
• Internal protection (bubble wrap, foam, filler) for fragile items.
• External reinforcement with tape and/or stretch film where needed.

JDG may offer repacking/reinforcement services at additional cost. Such services do not render JDG an insurer of the contents.

I.4. “Postal and express shipments” regime (where applicable)

In certain destinations, under a “postal and express shipments” regime, goods must:

• Have a declared value up to USD 1,000 (or the applicable legal limit).
• Have a weight up to 110 lb per shipment (or the applicable legal limit).
• Not include restricted/prohibited items.
• Not exceed a certain number of units per product type (e.g. up to 6 units).

If a shipment does not meet these conditions, it may be reclassified as an ordinary import, in which case:

• The Customer must hire a customs broker and manage clearance and payment of duties and taxes.
• JDG will provide the necessary transport documents once all outstanding JDG charges have been paid.

I.5. Transit times

Published transit times (e.g. “15–120 business days”, depending on country and mode) are estimates. They depend on airlines, ocean carriers, customs authorities, weather and congestion at ports and airports.

JDG will use reasonable efforts to meet transit times, but reasonable delays without wilful misconduct or gross negligence do not automatically entitle the Customer to compensation.

I.6. Transport claims

The deadlines in Clause 11 apply:

• Initial notice: up to 48 hours from delivery (24 h recommended).
• Formal written claim: up to 30 days.
• Commencement of arbitration: up to 3 months.

The Customer must retain packing and contents for inspection. JDG is not liable for damage arising from improper packing, inherent vice, normal humidity/oxidation, wear and tear, or handling by third parties beyond JDG’s reasonable control.

I.7. Liability limit in transport

Unless additional insurance or declared value has been accepted in writing, JDG’s liability for loss or damage in transport is limited to the lesser of the actual value of the loss and US$0.60 per lb of gross weight of the affected package, with an overall cap of US$100 per event, as per Clause 9, subject to any higher mandatory limits under applicable transport conventions.

Annex II – Specific Conditions: Warehousing and Warehouse Receipt

II.1. Purpose

This Annex governs warehousing, custody and handling of goods in JDG’s own facilities or in third‑party warehouses engaged by JDG.

II.2. Own and third‑party warehouses

JDG may use:

• Its own or leased warehouses; and/or
• Third‑party facilities (e.g. U‑Haul, Public Storage and others).

In all cases, JDG acts as logistics coordinator and exercises reasonable care in selecting and supervising such warehouses.

II.3. Commencement and billing of storage

• Storage charges commence when JDG takes custody of the goods, even if the receipt has not yet been issued.
• Storage is billed on a monthly or fraction‑of‑month basis per unit (package/pallet/volume) in accordance with the Current Tariff.
• The first month may be billed in advance; subsequent periods on the agreed date (e.g. the first day of each month).

II.4. Handling, equipment and additional services

Where forklifts, cranes, special platforms, additional labor, overtime, or materials (pallets, dunnage, stretch wrap, etc.) are required for handling goods, the corresponding costs will be invoiced to the Customer as additional services.

II.5. Movements between warehouses

JDG may move goods between different warehouses or within a warehouse complex for reasons of safety, capacity, regulatory compliance or operational efficiency, informing the Customer when reasonably possible.

II.6. Liability and limit in warehousing

JDG is liable only when it fails to exercise reasonable care in custody. In such case, JDG’s liability is limited to the lesser of the actual value of the loss and US$0.60 per lb of the affected goods, with a cap of US$100 per event as exclusive remedy, including inventory shortages and mysterious disappearance, unless there is evidence of wilful conversion by JDG.

II.7. Retention, abandonment and sale

If the Customer fails to pay storage or other charges, JDG may retain the goods and continue to charge storage. If default persists and 60 days elapse after notice, JDG may treat the goods as abandoned and proceed in accordance with Clause 12.

II.8. Damaged, contaminated or dangerous goods

If goods become dangerous, contaminated or worth less than the storage and related charges, due to reasons beyond JDG’s control, JDG may segregate, move or dispose of them (including destruction) in a commercially reasonable manner. Removal, disposal and cleanup costs will be borne by the Customer.

Annex III – Specific Conditions: International locker service

III.1. Nature of the service

JDG’s international locker service consists of:

• Assigning the Customer an address and locker number in the USA (or another country).
• Receiving packages in the Customer’s name.
• Sorting, inspecting and documenting the goods.
• Forwarding the goods to the destination country under the appropriate customs regime (e.g. “postal and express shipments” or “ordinary import”).

JDG is not the seller of the products purchased by the Customer, except in separate “assisted purchasing” services.

III.2. Registration and ownership

The Customer must register once, providing accurate and updated information (name, address, phone, email, identification). The locker account is personal and non‑transferable. The Customer must not share it with third parties or allow purchases in the name of other persons without JDG’s authorization.

III.3. Receipt and JDG’s responsibility

JDG’s responsibility for locker shipments attaches only once the goods are received and confirmed at JDG’s designated main warehouse (typically in the USA). Prior legs (supplier → JDG warehouse) are at the Customer’s and/or supplier’s or inbound carrier’s risk.

The Customer must ensure correct identification of packages (name, locker number, full address) and, where possible, pre‑alert purchases via JDG’s portal to avoid delays or misrouting.

III.4. Locker storage and abandoned goods

Locker services may include origin storage (warehouse). JDG may apply:

• An initial free or low‑cost storage period (for example, up to 60 days), then different storage rates from 60 to 90 days.
• From 90 days onward, additional monthly per‑pound charges, as per the Current Tariff.

If 6 months elapse without instructions or payment, the goods may be deemed ABANDONED GOODS, and JDG may dispose of them under Clause 12 and this Annex.

III.5. Locker claims

The general deadlines (48 h + 30 days + 3 months) apply. The Customer must open and inspect packages in the presence of JDG staff or the courier, where the delivery is face‑to‑face. Any visible discrepancy must be noted on the delivery slip and documented (photos/videos). If no issues are reported within 48 hours of delivery or pickup, the package is presumed to have been received in satisfactory condition.

Annex IV – Specific Conditions: Pickup and last mile

IV.1. Pickup service

JDG may offer pickup services in certain areas and cities, with scheduled routes and zone‑based tariffs. If the Customer schedules a pickup and the driver cannot collect the goods due to lack of access, goods not being ready, wrong address or absence of the contact person, JDG may charge a minimum “failed visit” fee per the Current Tariff.

Rescheduling is subject to availability and payment of the applicable charges.

IV.2. Last‑mile deliveries

In the destination country, JDG may deliver using its own fleet or through local partners. JDG’s obligations are limited to:

• Attempting delivery at the registered address.
• Rescheduling or returning goods in accordance with its protocols when the consignee is unavailable.
• Delivering goods in reasonably similar condition to that in which they were received.

If the consignee is unavailable, refuses delivery or provides an incorrect/incomplete address, additional charges may apply for a second attempt, storage and/or return to origin, at the Customer’s expense.

IV.3. Identification for pickup at JDG locations

For pickups at JDG offices:

• The Customer must present the waybill numbers and, where required, valid ID.
• For third‑party pickups, the authorized person must present an original authorization letter including details of the account holder, the authorized person, the waybill numbers and the account holder’s original signature (not scanned or digital), along with valid ID.

Annex V – Specific Conditions: Destination-specific services

V.1. Publication of local conditions

For each destination country (e.g. Venezuela, Nicaragua, Mexico, Ecuador, Colombia, Chile, Honduras, El Salvador, etc.), JDG may publish on its website (subdomains or dedicated sections):

• Detailed tariffs by box size, weight, and air/ocean mode.
• Estimated transit and customs clearance times (for example, averages ranging from 15 to 120 business days, depending on country and mode).
• Expanded lists of prohibited or restricted goods specific to that country.
• Particular conditions of the applicable customs regime (e.g. requirements and limits of “postal and express shipments”).

V.2. Consistency with the General Terms

Country‑specific conditions are always construed in harmony with these General Terms and Annexes I–IV. They do not alter or remove JDG’s limitation of liability or the unified claims deadlines (48 h + 30 days + 3 months), except where mandatory national law or a transport convention provides greater protection to the Customer.

In case of inconsistency between offers, posts, flyers, marketing materials and this document, this Terms and Conditions text shall always prevail, without prejudice to JDG correcting evident typographical or clerical errors in its promotional materials.